@import url("https://fonts.googleapis.com/css2?family=Manrope:wght@400;500;600;700&family=Space+Grotesk:wght@400;500;600;700&display=swap");

:root {
  --bg: #f5f1ec;
  --surface: #ffffff;
  --surface-muted: #f0ebe4;
  --surface-dark: #151515;
  --surface-dark-2: #1e1f23;
  --text: #1b1a18;
  --text-muted: #6f6b66;
  --accent: #f2b933;
  --accent-strong: #f0a500;
  --border: #e3ded6;
  --shadow: 0 20px 60px rgba(30, 24, 18, 0.12);
  --radius-lg: 20px;
  --radius-md: 12px;
  --radius-sm: 8px;
}

* {
  box-sizing: border-box;
}

html {
  height: 100%;
}

html.app-root,
html.app-root body {
  height: 100%;
  overflow: hidden;
}

body {
  margin: 0;
  font-family: "Manrope", sans-serif;
  color: var(--text);
  background: var(--bg);
}

.app-body,
.login-body {
  min-height: 100vh;
}

.app-body {
  height: 100vh;
  height: 100dvh;
  overflow: hidden;
}

.app-glow,
.login-glow {
  position: fixed;
  inset: 0;
  pointer-events: none;
  background:
    radial-gradient(circle at 15% 20%, rgba(242, 185, 51, 0.18), transparent 45%),
    radial-gradient(circle at 85% 10%, rgba(30, 31, 35, 0.15), transparent 40%),
    radial-gradient(circle at 80% 90%, rgba(242, 185, 51, 0.16), transparent 40%);
  animation: floatGlow 12s ease-in-out infinite;
  z-index: 0;
}

.app-shell {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: 86px 320px 1fr 320px;
  height: 100vh;
  height: 100dvh;
  min-height: 0;
  overflow: hidden;
}

.rail {
  background: var(--surface-dark);
  color: #fff;
  display: flex;
  flex-direction: column;
  align-items: center;
  padding: 20px 14px;
  gap: 24px;
}

.rail-brand {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  font-family: "Space Grotesk", sans-serif;
  font-weight: 600;
  font-size: 14px;
  letter-spacing: 0.08em;
}

.rail-brand img {
  width: 46px;
  height: 46px;
}

.rail-nav {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.rail-btn {
  width: 44px;
  height: 44px;
  border-radius: 14px;
  border: none;
  background: rgba(255, 255, 255, 0.08);
  display: grid;
  place-items: center;
  cursor: pointer;
  transition: transform 0.2s ease, background 0.2s ease;
}

.rail-btn .dot,
.rail-btn .dot.alt {
  width: 14px;
  height: 14px;
  border-radius: 50%;
  background: #fff;
  opacity: 0.7;
}

.rail-btn .dot.alt {
  background: var(--accent);
}

.rail-btn .gear {
  width: 18px;
  height: 18px;
  border-radius: 4px;
  border: 2px solid #fff;
  position: relative;
}

.rail-btn .gear::before,
.rail-btn .gear::after {
  content: "";
  position: absolute;
  inset: 4px;
  border: 2px solid #fff;
  border-radius: 50%;
}

.preview-icon {
  font-weight: 700;
  font-size: 14px;
  color: #fff;
  opacity: 0.9;
}

.rail-btn.active,
.rail-btn:hover {
  background: rgba(242, 185, 51, 0.18);
  transform: translateY(-1px);
}

.rail-footer {
  margin-top: auto;
  text-align: center;
  font-size: 12px;
  color: rgba(255, 255, 255, 0.7);
}

.sidebar {
  background: var(--surface);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  min-height: 0;
  overflow: hidden;
}

.sidebar-top {
  padding: 18px 18px 12px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  border-bottom: 1px solid var(--border);
}

.sidebar-title {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.title {
  font-family: "Space Grotesk", sans-serif;
  font-weight: 600;
  font-size: 18px;
}

.search-row {
  display: flex;
  gap: 10px;
  align-items: center;
}

.search-row input {
  flex: 1;
  border: 1px solid var(--border);
  border-radius: 999px;
  padding: 8px 14px;
  font-size: 14px;
  background: var(--surface-muted);
}

.chat-list {
  flex: 1;
  overflow-y: auto;
  padding: 8px;
  min-height: 0;
  overscroll-behavior: contain;
}

.chat-item {
  display: grid;
  grid-template-columns: 44px 1fr auto;
  gap: 12px;
  padding: 12px;
  border-radius: 16px;
  cursor: pointer;
  transition: background 0.2s ease, transform 0.2s ease;
  animation: rise 0.35s ease forwards;
  animation-delay: var(--delay, 0ms);
  opacity: 0;
}

.chat-item:hover {
  background: #f8f4ee;
  transform: translateY(-1px);
}

.chat-item.active {
  background: linear-gradient(135deg, rgba(242, 185, 51, 0.18), rgba(242, 185, 51, 0.06));
}

.chat-item.readonly {
  opacity: 0.72;
}

.chat-list.no-anim .chat-item {
  animation: none;
  opacity: 1;
  transform: none;
}

.avatar {
  width: 40px;
  height: 40px;
  border-radius: 14px;
  background: #d9d1c8;
  display: grid;
  place-items: center;
  font-weight: 600;
  color: #5b544e;
  background-size: cover;
  background-position: center;
}

.avatar.has-photo {
  padding: 0;
  overflow: hidden;
  color: transparent;
}

.avatar-img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}

.chat-meta {
  display: flex;
  flex-direction: column;
  gap: 4px;
  overflow: hidden;
}

.chat-name {
  font-weight: 600;
  font-size: 14px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.chat-last {
  font-size: 12px;
  color: var(--text-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.chat-right {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 6px;
}

.chat-time {
  font-size: 11px;
  color: var(--text-muted);
}

.chat-unread {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--accent-strong);
  opacity: 0;
}

.chat-unread.visible {
  opacity: 1;
}

.badge {
  font-size: 11px;
  padding: 4px 8px;
  border-radius: 999px;
  background: #f3efe9;
  color: #6f6b66;
}

.badge.ticket.open {
  background: rgba(33, 150, 83, 0.12);
  color: #1b6a3a;
}

.badge.ticket.closed {
  background: rgba(208, 47, 38, 0.12);
  color: #a83a2b;
}

.badge.ticket.postponed {
  background: rgba(255, 193, 7, 0.18);
  color: #8a6a13;
}

.badge.ticket.inactive {
  background: rgba(120, 120, 120, 0.15);
  color: #5a5a5a;
}

.badge.preview {
  background: rgba(62, 102, 255, 0.12);
  color: #3643b8;
}

.conversation {
  display: flex;
  flex-direction: column;
  background: #faf7f3;
  min-height: 0;
  overflow: hidden;
}

.conversation-header {
  padding: 18px 20px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: var(--surface);
}

.chat-title {
  font-family: "Space Grotesk", sans-serif;
  font-weight: 600;
  font-size: 18px;
}

.chat-subtitle {
  font-size: 12px;
  color: var(--text-muted);
  margin-top: 4px;
}

.chat-actions {
  display: flex;
  gap: 8px;
  align-items: center;
}

.messages {
  flex: 1;
  padding: 20px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 10px;
  min-height: 0;
  overscroll-behavior: contain;
}

.messages.no-anim .message-row {
  animation: none;
  opacity: 1;
  transform: none;
}

.message-row {
  display: flex;
  flex-direction: column;
  gap: 6px;
  animation: rise 0.35s ease forwards;
  animation-delay: var(--delay, 0ms);
  opacity: 0;
}

.bubble {
  max-width: 72%;
  padding: 12px 14px;
  border-radius: 16px;
  font-size: 14px;
  line-height: 1.4;
  display: flex;
  flex-direction: column;
  gap: 8px;
  position: relative;
  background: var(--surface);
  border: 1px solid var(--border);
}

.bubble.user {
  align-self: flex-start;
}

.bubble.operator {
  align-self: flex-end;
  background: #fff6df;
  border-color: rgba(242, 185, 51, 0.35);
}

.bubble-text {
  white-space: pre-wrap;
}

.bubble-photo {
  max-width: 280px;
  width: 100%;
  border-radius: 12px;
}

.bubble-file {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 8px 10px;
  border-radius: 10px;
  border: 1px solid var(--border);
  background: #f4f0ea;
  text-decoration: none;
  color: #3b3834;
  font-weight: 600;
}

.bubble-meta {
  font-size: 11px;
  color: var(--text-muted);
  display: flex;
  gap: 8px;
  justify-content: flex-end;
  align-items: center;
}

.bubble-status {
  color: #1a7f3c;
}

.date-separator {
  align-self: center;
  font-size: 12px;
  color: var(--text-muted);
  padding: 6px 12px;
  border-radius: 999px;
  background: #efe9e1;
}

.composer {
  padding: 14px 18px;
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 12px;
  border-top: 1px solid var(--border);
  background: var(--surface);
  align-items: end;
}

.composer textarea {
  width: 100%;
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 10px 12px;
  font-size: 14px;
  resize: none;
}

.composer textarea:disabled {
  background: #f3efe9;
  color: var(--text-muted);
}

.composer-hint {
  font-size: 11px;
  color: var(--text-muted);
  padding: 0 20px 8px;
}

.attachment-preview {
  padding: 0 18px 16px;
  display: flex;
  gap: 8px;
  align-items: center;
  font-size: 12px;
  color: var(--text-muted);
}

.translate-panel {
  margin: 0 18px 16px;
  padding: 12px;
  border-radius: 12px;
  background: #fff6df;
  border: 1px solid rgba(242, 185, 51, 0.35);
  display: flex;
  flex-direction: column;
  gap: 8px;
  font-size: 13px;
}

.translate-title {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  color: #7a5b19;
}

.translate-text {
  color: #2d2a26;
}

.shortcut-panel {
  margin: 0 18px 16px;
  padding: 12px;
  border-radius: 12px;
  border: 1px solid var(--border);
  background: #fff;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.shortcut-panel-title {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  color: var(--text-muted);
}

.shortcut-panel-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.shortcut-panel-item {
  border: 1px solid var(--border);
  border-radius: 10px;
  background: #f9f6f1;
  padding: 8px 10px;
  display: flex;
  flex-direction: column;
  gap: 4px;
  text-align: left;
  cursor: pointer;
}

.shortcut-panel-item strong {
  font-size: 12px;
  color: var(--text);
}

.shortcut-panel-item span {
  font-size: 12px;
  color: var(--text-muted);
}

.details {
  background: var(--surface);
  border-left: 1px solid var(--border);
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 16px;
  min-height: 0;
  overflow-y: auto;
}

.details-card {
  background: #fcfaf7;
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 18px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.details-title {
  font-size: 12px;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.12em;
}

.details-name {
  font-size: 18px;
  font-weight: 600;
}

.details-row {
  display: flex;
  justify-content: space-between;
  font-size: 13px;
  color: var(--text-muted);
  gap: 10px;
}

.details-row span:last-child {
  color: var(--text);
  text-align: right;
}

.details-note {
  font-size: 12px;
  color: var(--text-muted);
  padding: 0 8px;
}

.primary-btn,
.danger-btn,
.ghost-btn {
  border: none;
  padding: 8px 12px;
  border-radius: 10px;
  cursor: pointer;
  font-size: 13px;
  font-family: "Manrope", sans-serif;
}

.primary-btn {
  background: var(--surface-dark);
  color: #fff;
}

.danger-btn {
  background: #d4513a;
  color: #fff;
}

.ghost-btn {
  background: #f0ebe4;
  color: #3e3a35;
}

.ghost-btn.active {
  background: rgba(242, 185, 51, 0.2);
}

.icon-btn {
  width: 38px;
  height: 38px;
  display: grid;
  place-items: center;
}

.icon {
  width: 18px;
  height: 18px;
  fill: currentColor;
}

.shortcut-icon {
  font-size: 16px;
  font-weight: 700;
  color: currentColor;
}

.primary-btn:disabled,
.danger-btn:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

.modal {
  position: fixed;
  inset: 0;
  background: rgba(18, 16, 14, 0.4);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 50;
}

.modal.hidden,
.hidden {
  display: none;
}

.modal-content {
  background: var(--surface);
  padding: 22px;
  border-radius: 18px;
  width: min(90vw, 440px);
  display: flex;
  flex-direction: column;
  gap: 12px;
  box-shadow: var(--shadow);
}

.modal-content label {
  display: flex;
  flex-direction: column;
  gap: 6px;
  font-size: 13px;
}

.modal-content input,
.modal-content textarea {
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 8px;
  font-size: 14px;
}

.modal-title {
  font-weight: 600;
  font-size: 16px;
}

.modal-actions {
  display: flex;
  gap: 8px;
  justify-content: flex-end;
}

.error-text {
  color: #b9382a;
  font-size: 12px;
}

.settings-panel {
  position: fixed;
  inset: 0;
  display: flex;
  justify-content: flex-end;
  background: rgba(17, 14, 12, 0.3);
  z-index: 40;
  transition: opacity 0.2s ease;
}

.settings-panel.hidden {
  display: flex;
  opacity: 0;
  pointer-events: none;
}

.settings-card {
  width: min(90vw, 520px);
  height: 100%;
  background: var(--surface);
  display: flex;
  flex-direction: column;
  box-shadow: var(--shadow);
  transform: translateX(0);
  transition: transform 0.3s ease;
}

.settings-panel.hidden .settings-card {
  transform: translateX(100%);
}

.settings-header {
  padding: 20px;
  border-bottom: 1px solid var(--border);
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.settings-title {
  font-family: "Space Grotesk", sans-serif;
  font-size: 18px;
  font-weight: 600;
}

.settings-subtitle {
  font-size: 12px;
  color: var(--text-muted);
}

.settings-body {
  padding: 20px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 20px;
}

.settings-section {
  background: #fcfaf7;
  border-radius: 16px;
  padding: 16px;
  border: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.settings-section h3 {
  margin: 0;
  font-size: 15px;
}

.field-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 12px;
}

.settings-section label {
  display: flex;
  flex-direction: column;
  gap: 6px;
  font-size: 12px;
  color: var(--text-muted);
}

.settings-section input,
.settings-section select,
.settings-section textarea {
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 8px 10px;
  font-size: 14px;
}

.shortcut-list,
.accounts-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.shortcut-item {
  display: grid;
  grid-template-columns: 1fr 2fr auto;
  gap: 8px;
  align-items: center;
  background: #fff;
  border-radius: 12px;
  padding: 10px;
  border: 1px solid var(--border);
}

.account-item {
  display: grid;
  grid-template-columns: 1fr 2fr;
  gap: 8px;
  align-items: start;
  background: #fff;
  border-radius: 12px;
  padding: 12px;
  border: 1px solid var(--border);
}

.shortcut-item span {
  font-size: 13px;
}

.shortcut-form,
.account-form {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.checkbox-label {
  display: flex;
  align-items: center;
  gap: 8px;
}

.login-shell {
  min-height: 100vh;
  display: grid;
  grid-template-columns: 1fr 1fr;
  align-items: center;
  padding: 40px;
  gap: 40px;
  position: relative;
  z-index: 1;
}

.login-card {
  background: var(--surface);
  padding: 32px;
  border-radius: 24px;
  box-shadow: var(--shadow);
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.login-brand {
  display: flex;
  align-items: center;
  gap: 12px;
}

.login-brand img {
  width: 52px;
  height: 52px;
}

.brand-title {
  font-family: "Space Grotesk", sans-serif;
  font-size: 18px;
  font-weight: 700;
}

.brand-subtitle {
  font-size: 12px;
  color: var(--text-muted);
}

.login-form {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.login-form label {
  display: flex;
  flex-direction: column;
  gap: 6px;
  font-size: 12px;
  color: var(--text-muted);
}

.login-form input {
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 10px 12px;
  font-size: 14px;
}

.login-hint {
  margin: 0;
  color: var(--text-muted);
}

.login-side {
  background: var(--surface-dark);
  color: #fff;
  border-radius: 24px;
  padding: 32px;
  display: flex;
  align-items: center;
  box-shadow: var(--shadow);
}

.login-side-inner {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.login-side-title {
  font-family: "Space Grotesk", sans-serif;
  font-size: 22px;
  font-weight: 600;
}

.login-side ul {
  margin: 0;
  padding-left: 18px;
  color: rgba(255, 255, 255, 0.8);
}

.empty {
  padding: 18px;
  color: var(--text-muted);
  font-size: 14px;
}

@keyframes rise {
  from {
    opacity: 0;
    transform: translateY(6px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@keyframes floatGlow {
  0%,
  100% {
    filter: blur(0px);
  }
  50% {
    filter: blur(4px);
  }
}

@media (max-width: 1280px) {
  .app-shell {
    grid-template-columns: 74px 280px 1fr 260px;
  }
}

@media (max-width: 1100px) {
  .app-shell {
    grid-template-columns: 74px 280px 1fr;
  }
  .details {
    display: none;
  }
}

@media (max-width: 860px) {
  .app-shell {
    grid-template-columns: 1fr;
  }
  .rail {
    flex-direction: row;
    justify-content: space-between;
    height: 64px;
  }
  .rail-nav {
    flex-direction: row;
  }
  .sidebar {
    height: 40vh;
    border-right: none;
    border-bottom: 1px solid var(--border);
  }
  .conversation {
    height: auto;
  }
  .composer {
    grid-template-columns: auto 1fr;
    grid-template-rows: auto auto;
  }
  .composer textarea,
  #send-message {
    grid-column: 1 / -1;
  }
  .login-shell {
    grid-template-columns: 1fr;
    padding: 24px;
  }
}

@media (max-width: 540px) {
  .chat-item {
    grid-template-columns: 36px 1fr auto;
    gap: 8px;
  }
  .avatar {
    width: 32px;
    height: 32px;
  }
  .messages {
    padding: 12px;
  }
  .chat-actions {
    flex-direction: column;
    align-items: flex-end;
  }
}